Mayor's Office of Operations: Innovation and Design Team

Put your product management skills into service. Improve the lives of millions of New Yorkers.

We are the go to resource for harnessing digital tools and capabilities to improve the lives of low-income and vulnerable New Yorkers. As part of the New York City Mayor’s Office of Operations, the Accelerator + Connect unit uses policy, management and technical expertise to help produce better outcomes for residents.

As part of this unit, the Innovation and Design Team works with policy teams, City agencies, community-based organizations, and end users to analyze needs and opportunities and turn them into actionable digital services than can be designed, prototyped, tested, and developed.


  Our Work

The unit currently operates HHS Accelerator, Worker Connect, and ACCESS NYC, and is actively working on new initiatives. Together, these initiatives break information silos through the use of modernized technology and coordinated agency practices to more efficiently and effectively provide health and human services to New Yorkers. The existing products provide a great opportunity for continuous iteration and interacting with a broad user base as we become more data-driven and user-centered. The Innovation and Design Team is central to the work on all products and new initiatives by leading design and user experience, producing design materials, conducting user research, working closely with the internal and vendor technology teams for development, and setting ongoing strategy for products.

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  • New Initiatives We are working on new initiatives that build upon existing products and our expertise areas, including reducing the burden on non-profits, facilitating data integration to improve social service performance, and easing access to services and programs.

  • ACCESS NYC, a website that allows New Yorkers to screen for eligibility for over 30 City, State, and Federal benefit programs. Depending on the benefit, residents can apply online, print out pre-populated application forms, and determine agency locations where they can go to directly apply for services.

  • HHS Accelerator is a transformational initiative to reengineer, simplify and speed the procurement process for City agencies and client and community based service organizations by implementing a series of policy reforms, restructuring of rules and regulations, centralizing portions of procurement oversights and building a web-based system to support these reforms to dramatically shift the City’s procurement of health and human services.

  • Worker Connect, a data sharing technology that allows case workers to see real-time information about clients drawn from multiple City sources. Users only access information that they have been authorized to view based on their role and all applicable laws and regulations.

    •   Join the Team

    Our dedicated team is growing through adding new skillsets to enhance and expand the current products and create new digital services. Joining this team is an opportunity to use your expertise in digital services and public policy to create meaningful impact and help improve the lives of millions of New Yorkers. We are seeking new team members with product management and public policy backgrounds who are responsible for the delivery, on-going success, and continuous improvement of digital services.

    Skills We’re Seeking

    Commitment to the mission of advancing greater equality and opportunity.

    Driving and maintaining product roadmaps and strategy.

    Collaborating with design, technology, and business team members, including holding agency stakeholder relationships.

    Utilizing user research, analytics, and other metrics to make product decisions and set priorities.

    Turning user research insights into actionable items and materials, such as user experience flows.

    Leading content development, working closely with agency partners for iteration and approval.

    Managing RFP development and contracting with vendors.

    Maintaining product development timelines and scope.

    Creating product launch and ongoing marketing strategy.